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Mental health 2019 - Partner Profile - Big White Wall


Who are Big White Wall


We are an online mental health service, providing early intervention and prevention support to thousands worldwide. Our active and anonymous community, self-guided courses and creative art therapy offering is available to over 20 million people across the UK, New Zealand and North America struggling with their mental health. , Founded in 2007, we provide a proven solution to long wait times, lack of access, stigma, cost and lack of choice. As a social impact business, we use a proven and established model of low to moderate mental health support, providing a safe and anonymous community of members who use peer to peer support to help each other. Our service is moderated by clinicians (Wall Guides) who are online 24/7, and a 1:1 live therapy service, for people suffering primarily with anxiety, depression, stress and moderate mental health challenges.


How has Big White Wall improved people’s mental health in the UK?


We’ve supported over 140,000 people in the UK, using our peer to peer model and 1-1 online therapy service. In a recent BWW survey, two thirds of members reported never to have talked to anybody else about their issue and over 90% reported feeling better, for example, they experienced reduced isolation, improved coping skills, improved emotional health. Around half of our members declare they used their doctor or A&E less as a result of using BWW.


What has been your greatest achievement to date? And were there any measurable outcomes that accompanied this achievement?


We support large populations at scale with proven prevention and recovery benefits, consistently outperforming NHS recovery targets of 50% for therapy. IAPT services can offer clients increased choice, flexibility and access to mental health treatment by commissioning our online therapy service which provides sessions 7 days a week and outside of working hours (7am-11pm). Our waiting list times are significantly below average with 99% of all BWW clients in treatment within 6 weeks versus the NHS target of 75%.


How many organisations/clients currently utilise the service/solution across the UK?


We have over 100 organisations commissioning BWW for their populations, including the MoD and NHS England who cover access for all serving personnel, veterans and family members within the UK. We work with numerous NHS CCG’s, trusts and local authorities to provide access to BWW on a population scale. We are the number one provider of online mental health support to the student population partnering with over 70 universities and colleges, alongside working with major corporates and health insurers.


Is there anything you would like to make delegates aware of ahead of the Mental Health 2019 conference on 26th September?


We are a social impact business with a mission to expand access to as many as possible in order to improve population mental health and wellbeing. We’re the first and only online mental health therapy provider to be registered and regulated by the CQC, run our service alongside NICE guidelines and with a rigorous clinical team who consider the safety of our members and clients as paramount. We’re well aligned to help organisations deliver against the Five Year Forward View and NHS Long Term Plan, using our digital service to help drive prevention and provide 24/7 safe support for mental health.



What do you feel are the key points delegates need to digest when considering a partnership with Big White Wall?


We are committed to providing safe, accessible and stigma free mental health support to global populations. We understand the importance of offering a cost effective, scalable and proven solution to help tackle the rising demand in support. We are pairing our extensive learnings and experienced team with future proof technology to bring a truly first-class service to the market. Commissioning BWW is a partnership, from contracts to implementation to ongoing management and support to ensure BWW works for your population. We are passionate about what we do – come and talk to us about how we can help you.


If you would like to learn more about Big White Wall visit https://www.bigwhitewall.co.uk/

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