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NHS Long Term Plan 2020 - Partner Profile - Priory Healthcare


Who are Priory Healthcare?


Priory is the leading independent provider of behavioural care in the UK and our purpose is to make a real and lasting difference for everyone we support. Priory Healthcare has structured its services to align with NHS provision, in order to ensure a consistent approach to treatment.


Our extensive national network means that we are able to offer a full care pathway to patients, depending on their unique needs and the intensity of the support that is required. These include dedicated NHS care pathways from our secure services right through to a return to community living.


In the last year, we have opened a range of new wards, services and centres, enabling us to broaden our offerings and deliver increased responsiveness to the needs of the NHS, in line with regional and national demands.


We are ready to take emergency placements from the NHS 24 hours a day, 7 days a week for adult acute mental health, PICU, adult eating disorders and CAMHS.


How has Priory Healthcare improved outcomes for the NHS and patients?


We set out to deliver the highest quality care and support to those people who access our services. We work to empower our colleagues to deliver the highest standards of support, care and treatment, and help our colleagues to do this by facilitating a culture of transparency and openness, evidence-based practice and enabling continuous learning and improvement opportunities.


Our care and support teams are supported by a corporate assurance function that includes an internal inspection team. This enables our services to be safe and effectively regulated and enhances the effectiveness and delivery of high quality treatment.


Achieving positive outcomes, coupled with the experiences of our service users and colleagues, are at the heart of everything that we do. This approach is also reflective of the national agenda for quality.


Our priorities for driving quality within Priory are to:


· Exceed national standards of care

· Improve outcomes for both our adult and adolescent service users

· Deliver safe and secure services

· Ensure a positive experience of care for all who use our services

· Invest in our colleague through education and training

· Ensure that our policies and procedures are up to date, evidence-based and take into consideration regional variations i.e. Wales, Scotland, Northern Ireland and England


Over the last 12 months there have been numerous initiatives to drive the best possible outcomes for those in our care:


· We have participated in the NHSE CQUIN for the last three years and have met all of the CQUIN indicators each quarter.

· This year we have agreed with NHSE to focus on Positive & Proactive Care by undertaking a project led by experts by experience, conducting focus groups with staff and patients in all of the forensic units. This involved 65 wards and 130 focus groups.


Priory Healthcare's 24/7 customer service centre, provides around the clock support for NHS mental health enquiries and referrals, demonstrating our commitment to providing the best possible mental health support to the NHS.


The call centre provides a single point of access for enquiries and referrals. Our customer referral co-ordinators support referrers from their first call right through to the enquiry conclusion, providing updates throughout the process.


We have also launched a new NHS acute triage service, providing a focused triage assessment and reducing the amount of time that it takes for individuals to access the expert mental healthcare that they need.


What has been your greatest achievement to date? And were there any measurable outcomes that accompanied this achievement?


All Priory services are also regularly scrutinised by the CQC and assessed against their standards. As a result of the hard work and commitment of all our staff teams across all our 84 CQC-registered hospitals, 87% of our sites are “good” or “outstanding”, compared to 78% in the NHS or other independent providers. We are proud of this achievement which is a testament to our unrelenting focus on safety and quality.


How many organisations/clients currently utilise the service/solution across the UK?


Priory Healthcare can provide residential support for up to 3,000 people at any time across our range of services, which provide support for adults, children and adolescents. We work closely with NHSE, along with providing support for commissioners throughout the UK.


Is there anything you would like to make delegates aware of ahead of the NHS Long Term Plan 2020 conference on 29th April?


The care that we provide is part of an overall patient pathway and we are always delighted to work closely with NHS providers to make referrals, transfers and discharges as safe and seamless as possible.


We welcome NHS commissioners to visit our facilities to see our treatment environments, meet our expert staff, find out more about our care programmes, and gain a feel for our commitment to outcomes-focused treatment.


What do you feel are the key points delegates need to digest when considering a partnership with Priory Healthcare?


Our key aims are to reduce or end problem behaviours, manage risk and work towards discharge from the point of assessment, where appropriate.

Priory Healthcare and Priory Adult Care are working cohesively to support the Transforming Care Agenda in its commitment to improving health and care services. By off­ering the right support, we can enable more people to live in the community and closer to home.


If you would like to learn more about Priory Healthcare please visit https://www.priorygroup.com/


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